Responsible Gaming at Conquestador

At Conquestador, we believe that gaming should always be an enjoyable, entertaining experience — never a source of stress, harm, or financial difficulty. We are deeply committed to responsible gaming, and we have built a suite of tools, resources, and policies to help you stay in full control at all times. Our platform is designed with your wellbeing in mind, and we encourage every player to engage with our safety features proactively, not just reactively.

Here at Conquestador Casino, we understand that for a small number of players, gambling can become problematic. We take this seriously. Whether you need a brief timeout, a longer self-exclusion, or simply want to set spending limits, we are here to support you every step of the way. You will always find our responsible gaming tools accessible, straightforward, and effective.

Our Core Commitment to Safe Play

Responsible gaming is not a checkbox for us — it is a foundational principle. We at Conquestador have embedded player protection into our platform from the ground up. Our licence, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (Licence No. ALSI-082404002-FI1), requires us to uphold strict player safety standards, and we go above and beyond those requirements voluntarily.

We operate under the management of Cavolo Boss Limitada, registered in Costa Rica, with payments handled through Stormelon LTD. in Cyprus. Across our entire organisation, responsible gaming is treated as a shared responsibility — from our customer support team available 24/7 to our technical team that maintains and enforces account limits in real time.

Responsible Gaming Tools We Provide

We at Conquestador Casino offer a comprehensive set of tools to help you manage your gaming activity. You can access and configure these tools directly from your account settings at any time. Below is an overview of the key features available to you:

Once a limit is set and confirmed, it takes effect immediately. Increases to limits are subject to a cooling-off period before they apply, giving you time to reflect on your decision. We at Conquestador believe this delay is an important safeguard — it ensures that limit changes are considered, not impulsive.

Recognising Problem Gambling

One of the most valuable things we can do for our players is to help them recognise early warning signs of problematic gambling behaviour. At Conquestador, we encourage you to regularly reflect on your relationship with gaming. Ask yourself the following questions honestly:

• Do you spend more money or time gambling than you originally intended?
• Have you tried to cut back on gambling but found it difficult?
• Do you gamble to escape stress, anxiety, or personal problems?
• Have you borrowed money or sold possessions to fund your gambling?
• Do you feel irritable or restless when you are not gambling?
• Has gambling caused conflict in your relationships, work, or finances?
• Do you chase losses — continuing to play in an attempt to win back money you have lost?
• Do you hide your gambling activity from friends or family?

If you answered yes to any of these questions, we strongly encourage you to use our responsible gaming tools or to reach out to a professional support organisation. You are not alone, and help is available.

Self-Exclusion at Conquestador Casino

Our self-exclusion programme is one of the most important tools we provide. Here at Conquestador, self-exclusion means that we will suspend your account for the duration you select, preventing you from logging in, placing bets, or claiming bonuses. You can request a self-exclusion by contacting our 24/7 support team via live chat or by emailing us at [email protected].

We take self-exclusion requests extremely seriously. Once a self-exclusion is in place, we will make every reasonable effort to ensure that you are not exposed to promotional communications from us during your exclusion period. We also apply internal controls to enforce the exclusion across our platform, including our casino, live casino, sportsbook, and all other gaming verticals.

At Conquestador Casino, we also encourage players who self-exclude to explore national self-exclusion registers and third-party tools that block access to gambling sites across multiple operators simultaneously. These can provide an additional layer of protection beyond our own measures.

Protecting Underage Players

We at Conquestador operate a strict minimum age policy. You must be 18 years of age or older to register an account and play on our platform. We verify player age as part of our standard identity verification process, and we reserve the right to request documentation at any time to confirm that you meet this requirement.

We also encourage parents and guardians to use parental control software to prevent underage individuals from accessing online gambling sites. Third-party filtering tools such as those listed below can help protect younger household members:

• GamBan — blocks access to thousands of gambling websites and apps
• Net Nanny — parental control software with category-based filtering
• Cyber Patrol — content filtering and monitoring for household devices
• Betfilter — specifically designed to block gambling content

If you suspect that a minor has accessed our platform using your account or any other account, please contact us immediately at [email protected]. Our team will investigate and take appropriate action without delay.

External Support Organisations

While we at Conquestador do everything in our power to support responsible gaming, we also recognise that professional counsellors and support organisations are uniquely positioned to help players who are experiencing gambling-related difficulties. We actively direct players to these organisations and encourage you to reach out if you need additional support:

• Gamblers Anonymous — gamblersanonymous.org — peer support groups worldwide
• BeGambleAware — begambleaware.org — free advice, support, and treatment referrals
• GamCare — gamcare.org.uk — counselling and support for problem gamblers
• GamBan — gamban.com — multi-site exclusion software
• Gordon Moody — gordonmoody.org.uk — residential treatment and online therapy
• Responsible Gambling Council (Canada) — responsiblegambling.org — resources for Canadian players

If you are in Ontario, Canada — one of our specifically served markets — you can also contact the ConnexOntario helpline at 1-866-531-2600, which connects you with mental health and problem gambling services available in your region. We at Conquestador Casino are proud to serve Ontario players responsibly, and we fully support local player protection initiatives.

Our One-Account Policy

At Conquestador, we enforce a strict one-account-per-player policy. Each customer is permitted one account per household, address, shared computer, and shared IP address. This policy is a responsible gaming measure as much as it is an anti-fraud control — it ensures that our tools, limits, and exclusions apply comprehensively across all of your activity with us.

If you have lost access to your original account and need to create a new one, you must contact us in advance and receive explicit authorisation before doing so. Creating duplicate accounts without permission is a breach of our terms and may result in account closure.

Contact Our Responsible Gaming Team

Our support team is available around the clock to assist with any responsible gaming query. Whether you want to set a limit, request a cool-off, apply for self-exclusion, or simply talk to someone about your gaming habits, we are here for you. We at Conquestador are committed to providing a response that is empathetic, non-judgmental, and focused on your wellbeing. New players can get started quickly through the sign up process, where responsible gaming tools are available from day one.

• Live Chat: Available 24/7 directly on our platform
• Email: [email protected]
• Help Centre & FAQ: Available on our website

Frequently Asked Questions

How do I set a deposit limit at Conquestador Casino?

You can set deposit limits directly in your account settings. Navigate to the responsible gaming section of your profile, select your preferred limit type — daily, weekly, or monthly — and confirm the amount. The limit takes effect immediately. Any request to increase a limit will be subject to a mandatory cooling-off period before the change applies.

Can I take a break from gaming without closing my account?

Yes. We at Conquestador offer both cool-off periods and self-exclusion options. A cool-off allows you to pause your account temporarily without permanently closing it. To request one, simply contact our support team via live chat or at [email protected] and we will activate it for you right away.

What happens to my bonuses if I self-exclude?

When you request a self-exclusion, any active or pending bonuses on your account will be cancelled in accordance with our terms and conditions. We prioritise your safety over any promotional considerations, and our team will walk you through the process clearly when you get in touch.

Is Conquestador safe for players in Ontario, Canada?

Yes. Ontario is one of our named target markets, and we serve Ontario players with a full suite of responsible gaming tools and compliance with applicable standards. If you are an Ontario player seeking additional support, we also recommend contacting ConnexOntario at 1-866-531-2600 for local resources.

How does Conquestador prevent underage gambling?

We verify player age during the registration and identity verification process. Our minimum age requirement is 18 years. We may request official identity documents at any stage of your time with us to confirm eligibility. We also recommend that households with minors use filtering software such as GamBan or Net Nanny to prevent access to gambling content.