Conquestador Casino Data Protection

At Conquestador, we are committed to protecting your personal information and ensuring your privacy rights are fully respected. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at conquestador.com. By using the Conquestador online casino platform, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully before registering an account or using any of our services.

Who We Are

We operate as Cavolo Boss Limitada, a company with registration number 3-102-899055, located at Ofident building, office 3, Costa Rican North American Cultural Center, 200M North and 50M East, San Pedro, Barrio Dent, San Jose, Costa Rica. Payments on our platform are managed by Stormelon LTD., registered in the Republic of Cyprus, with its principal office at Griva Digeni 81, Marinos Court, 3rd floor, flat/office 301, 6043, Larnaca, Cyprus (registration number HE473373), acting as an authorised agent on behalf of our parent company Cavolo Boss. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-082404002-FI1. When you interact with our Conquestador casino services, Cavolo Boss Limitada acts as the data controller responsible for your personal information.

Information We Collect

When you register and use our services, we may collect the following categories of personal data:

Registration and Identity Data

Full name, date of birth, and proof of age
Residential address and contact details
Email address and telephone number
Government-issued identification documents for verification purposes
Username, password, and account login credentials

Financial and Transaction Data

Payment method details including card information, e-wallet accounts, and bank transfer data
Deposit and withdrawal history, including records of conquestador withdrawal times and processing details
Transaction records required under anti-money laundering obligations
Verification documents submitted in connection with withdrawals exceeding 1,000 USD

Usage and Technical Data

IP address, device type, browser information, and operating system
Session logs, gaming activity, bet history, and gameplay patterns
Information about conquestador slots usage, live casino activity, and sportsbook interactions
Cookies and similar tracking technologies (detailed further below)

Communications Data

Records of your interactions with our customer support team via live chat or [email protected]
Correspondence related to bonus code queries, account issues, and responsible gaming requests
Marketing preferences and opt-in/opt-out records

How We Use Your Information

We use the personal data we collect for the following purposes:

Account management: To process your registration, verify your identity, and manage your conquestador casino login and account activity
Service delivery: To provide access to our full range of games, including conquestador slots, live casino tables, sportsbook, esports, and racing markets
Payments processing: To handle deposits, withdrawals, and associated verification checks, including those required for the Conquestador casino withdrawal time procedures
Bonus and promotions administration: To apply and track welcome bonuses, free spins, promo codes, loyalty rewards, and Player Level benefits
Legal compliance: To meet our obligations under applicable anti-money laundering, know-your-customer, and data protection laws
Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, and other prohibited activities
Responsible gaming: To monitor gaming behaviour and apply safeguards where necessary
Communications: To send you account-related notifications, including information about your conquestador welcome bonus, reload offers, and daily reward availability
Marketing: Where you have given consent, to inform you about new promotions, conquestador bonus codes, and seasonal campaigns

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: Processing required to fulfil our obligations under our Terms and Conditions when you use the Conquestador casino platform
Legal obligation: Processing necessary to comply with applicable laws, including anti-money laundering regulations and licensing requirements
Legitimate interests: Processing carried out to protect our business, prevent fraud, ensure platform security, and improve our services
Consent: Processing for marketing communications and optional cookies, where you have provided your explicit consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our platform to enhance your experience and improve the functionality of our services. Our cookies may be used for the following purposes:

Maintaining your conquestador casino sign in session and keeping you logged in securely
Remembering your preferences and language settings
Analysing website traffic and user behaviour to improve our conquestador online casino platform
Delivering relevant promotional content and personalised offers
Supporting fraud detection and security monitoring

You may control or disable non-essential cookies through your browser settings or through our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our platform, including access to specific game categories and the conquestador casino app experience via your mobile browser.

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

Payment processors: We share financial data with Stormelon LTD. and our payment partners, including providers of Visa, Mastercard, Interac, Skrill, Neteller, ecoPayz, MuchBetter, Jeton, Flexepin, Neosurf, AstroPay, Apple Pay, and other methods available on our platform
Identity verification providers: We share your documentation with authorised third-party KYC and AML service providers
Game providers: We share necessary session data with our game suppliers, including Pragmatic Play, Evolution, Microgaming, Play'n GO, Nolimit City, and others featured in our library
Regulatory authorities: We may disclose your data to licensing bodies or law enforcement agencies where required by law
Group companies: We may share data within our corporate group for operational and compliance purposes

International Data Transfers

As we operate internationally and serve players across multiple jurisdictions, including those accessing our Conquestador casino Ontario and other supported markets, your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we take appropriate safeguards to ensure your data is protected in accordance with applicable data protection standards.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including to meet our legal, regulatory, and contractual obligations. In most cases, we retain account data for a minimum of five years following the closure of your account, in line with anti-money laundering requirements. Where data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction and applicable law, you may have the following rights in relation to your personal data held by us:

The right to access your personal data and receive a copy of the information we hold about you
The right to request correction of inaccurate or incomplete data
The right to request erasure of your data, where we are not legally required to retain it
The right to object to or restrict certain types of processing
The right to withdraw your consent at any time where processing is based on consent
The right to data portability in certain circumstances
The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable legal requirements.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include encryption of financial transactions, secure data storage, access controls, and regular security assessments. While we take every reasonable precaution to protect your information, please be aware that no method of electronic transmission or storage is completely secure.

Restricted Countries and Access Controls

Our services are not available to residents of certain territories. In particular, we do not permit players from the United States to access our platform. We also do not accept players from Crimea or the Democratic People's Republic of Korea. If you attempt to access the Conquestador casino from a jurisdiction where online gambling is prohibited, we may terminate your account immediately and without notice. By using our services, you confirm that you are not a resident of any restricted or disputed territory.

Children's Privacy

Our services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a person under the legal gambling age has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you through our platform or by email. Your continued use of the Conquestador casino after any changes have been posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. We at Conquestador are here to help and are committed to addressing your privacy queries promptly.

Email: [email protected]
Live chat: Available 24/7 directly on our platform
Postal address: Cavolo Boss Limitada, Ofident building, office 3, Costa Rican North American Cultural Center, 200M North and 50M East, San Pedro, Barrio Dent, San Jose, Costa Rica

Content updated: August 10, 2026